SHIPPING & DELIVERY
At Atelierluer we strive for quality service. in order to simplify the shipping process, we take care of everything at a flat fee per item and desitination. the chart bellow shows the numbers. any additional customs and cleareance costs are upon the recipient.
Free GREAT SEATTLE AREA - includes unpackage & assembly.
free continental USA
free to japan & Mexico
$ 35,00 | USA territories
€ 45,00 | eu / nightstands & tray tables & benches
$ 70,00 | eu / beds
$ 80,00 | worldwide all items
Delivery process: After your payment is received, we start the magic of crafting your piece. it takes us 4 to 5 weeks to complete it, When your product is ready for shipment, we will send you a confirmation email or schedule a delivery appointment if you have opted for pickup.
RETURNS*
are you over the mon with your new piece? great!!
cancellation is possible within 14 days after placing the order.
not quite what you were expecting? you may make use of your revocation right, you have 14 days to submit the return request. the piece or the pieces delivered – if reasonably possible – in the original condition and packaging must be returned to Atelierluer Seattle. we will send you a return label by email.
To ensure the process run correctly, the following information from you will be necessary to send:
your name
Your order number
Which item(s) are you returning
A brief explanation would be appreciated. could help us to improve our quality and service.
REFUNDS
we will refund the amount of your purchase to your account within 7 days, upon received it. stated that the product has been received in mint condition. The return cost / shipping are on your account and equal to the costs already paid.
Please treat the product with care and make sure that it is well packaged when returning. If the product shows signs of damage or the packaging is damaged more than necessary, we may pass on this depreciation of the product to you.